Order Cancellation Policy

We understand that sometimes you may need to change your mind after placing an order. Our cancellation policy is designed to make the process simple and convenient while ensuring a smooth shopping experience.

1. Order Cancellation Eligibility

Customers may request to cancel an order before it has been processed or dispatched for delivery.

2. How to Cancel an Order

Follow these simple steps to cancel your order:

Contact our customer support team as soon as possible.

Provide your Order ID and registered mobile number.

Mention the reason for cancellation.

Our team will check your order status.

You will receive confirmation once your cancellation request is approved.

3. Cancellation After Dispatch

Once an order has been shipped or handed over to the courier service, cancellation may not be possible. In such cases, please contact our support team for further assistance.

4. Refund for Cancelled Orders

If you have already completed an online payment and your cancellation request is approved, the eligible amount will be refunded through the applicable payment method.

5. Cash on Delivery Orders

For Cash on Delivery orders, no payment is required if the cancellation is successfully completed before dispatch.

6. Cancellation by Our Company

We reserve the right to cancel an order under certain circumstances, including:

Product unavailability or stock issues.

Incorrect or incomplete customer information.

Pricing or technical errors.

Suspicious or potentially fraudulent transactions.

Delivery service limitations.

In such cases, customers will be notified accordingly, and applicable refunds will be processed.

7. Important Information

Cancellation requests should be submitted as early as possible.

Orders already dispatched may not qualify for cancellation.

Refund processing time may vary depending on the payment provider.

Repeated refusal of confirmed orders may affect future ordering privileges.

Need Assistance?

For any questions regarding order cancellation or refunds, please contact our customer support team. We are always ready to assist you.